Shipping & Returns
Refund & Return Policy
We want you to feel confident trying our products.
That’s why we offer a 30-Day Risk-Free Trial.
30-Day Risk-Free Trial
You may try the product at home for up to 30 days from the date of delivery.
If you’re not completely satisfied, you may request a return within 30 days for a refund.
We believe the best way to know if a product works for you is to actually use it — not just look at it.
Return Eligibility
Returns are accepted even if the product has been opened and used, as long as:
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The return request is submitted within 30 days of delivery
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The product is returned in reasonable condition
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All original components are included
Products that show intentional damage, misuse, or excessive wear may not be eligible for a full refund.
How to Start a Return
To initiate a return, please contact our support team at:
📧support@ctmub.co
Please include:
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Your order number
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A brief reason for the return
Our team will review your request and provide return instructions.
Return Shipping
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Return shipping costs are not included and are the responsibility of the customer
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Shipping fees are non-refundable
Please note that returns may be processed through an international return facility, depending on your location.
Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved:
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Refunds will be issued to the original payment method
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Processing time is typically 5–10 business days
Alternative Resolutions
In some cases, we may offer a partial refund or alternative solution without requiring a return.
Our goal is to ensure you have a fair and positive experience.
Need Help?
If you have any questions about your order or our return process, please contact us anytime:
📧 support@ctmub.co
We’re here to help.