Yes! We offer free standard shipping on all orders. Your VOSS sleep products will be delivered to your door at no extra cost.

Delivery typically takes 7-15 days (including weekends) from order placement to arrival. Due to high order volume, we appreciate your patience. You'll receive a tracking number once your order ships so you can monitor its progress.

Yes, we ship worldwide! International shipping times vary by destination. Customs fees may apply depending on your country.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your doorstep.

Absolutely! Our sleep masks feature an auto-adjustable design that fits all head sizes comfortably. The elastic strap is designed to provide a secure yet gentle fit without causing pressure.

Our AI Smart Sleep Mask combines Bluetooth music streaming, active noise cancellation, and sleep tracking technology. It monitors your sleep patterns and provides personalized insights through the VOSS app to help improve your sleep quality.

Our silk eye masks are crafted from premium mulberry silk with soft cotton filling. The material is hypoallergenic, breathable, and gentle on sensitive skin, providing ultimate comfort throughout the night.

For silk masks: Hand wash gently with cold water and mild detergent, air dry. For AI Smart Masks: Remove electronic components and gently wipe the fabric with a damp cloth. Do not machine wash electronic masks.

The mask works standalone for music and noise cancellation, but the VOSS app unlocks full features including sleep tracking, personalized insights, and customizable settings. Download the app below for the complete experience.

The VOSS app is available for both iOS (iPhone) and Android devices. It requires iOS 12.0 or later, or Android 8.0 or later.

The AI Smart Sleep Mask provides up to 8-10 hours of continuous use on a full charge, perfect for a full night's sleep. Charging takes approximately 2 hours via USB-C.

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Items must be unused and in original packaging.

Yes! All VOSS AI Smart Sleep Masks come with an 18-month manufacturer warranty covering defects in materials and workmanship. Silk eye masks have a 6-month quality guarantee.

Contact our customer service team at support@ctmhub.co with your order number, or chat with our 24/7 live support (bottom left corner of the website). We'll provide you with return instructions and assistance.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and convenient checkout experience.

Absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. Your payment information is processed securely and never stored on our servers.