New Autumn/Winter Shoes | Launched! Step in, trend all season—only first-sight loves.
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Frequently asked questions
Is global shipping really free? How long does delivery take?
Enjoyfree global shipping with no minimum order requirement—no need to reach a purchase threshold. Delivery times vary by region: 7–12 business days for major cities (e.g., New York, London, Tokyo) and 15–23 business days for remote areas. All orders include real-time tracking; a tracking link will be sent with your shipping confirmation email, and updates will appear within 24–48 hours.
Can I return/exchange boots if they’re the wrong size or don’t fit?
We offer30-day hassle-free returns/exchangesfor unworn boots with original packaging. For shipping costs: exchanges are free of charge, while refunds only require you to cover the return shipping fee (applicable to international orders too). If we send the wrong size, we’ll cover all shipping costs and offer anextra 10% store credit as compensation.
Will they fit wide calves/high insteps? How to choose the right size?
① Wide calf styles (e.g., Western wide-calf boots): Support a maximum calf circumference of 42cm—check the detailed size chart on product pages. ② Regular styles: Order your usual US size. For wide feet, high insteps, or half-size fits, size up by 1 for comfort. ③ Use oursize guide tool: Found at the bottom of product pages—enter your foot length/circumference for personalized size recommendations, or contact 24/7 customer service with photos of your feet for help.
Are sheepskin/suede boots easy to break? How to care for them to last longer?
① Durability: Made with top-grain sheepskin/suede, they last 2–3 seasons with regular wear. Sheepskin also softens over time and develops a unique patina. ② Simple care: Wipe off dust with a soft cloth daily; use a specialized brush for suede (a free mini brush is included with your order). Avoid prolonged exposure to water—use waterproof spray (available for add-on on product pages) in rainy seasons. Stuff with tissue paper when storing to prevent deformation.
Who do I contact for issues? When is customer service available?
① 24/7 live customer service: Click thecustomer service icon at the bottom left of the pageto chat directly—response time is within 5 minutes. ② We can help with: order tracking, size recommendations, return/exchange requests, shipping issues, and even styling advice. ③ Off-hours (rare cases): Leave a message, and we’ll reply within 1 hour—no delays to your shopping or after-sales needs.编辑分享把其他几条FAQ文案也翻译成英语再用其他风格翻译一下这些FAQ文案。如何用更地道的英语表达FAQ文案中的退换货相关内容？
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